New units are warranted for two years against the manufacturer defects, including the battery.
- Used units will be warranted for one year.
- Probes will be warranted for one year.
- Cords and repairs will be warranted for 30 days.
Please notify in writing, included with your returned item, that it is under warranty. If the item was purchased from one of our dealers, you will need to have a copy of your invoice.
Send Repairs to: Standard Precision Electronics 10325 Wadsworth Blvd. Broomfield, CO 80021
Control Unit should be sent with charger for complete evaluation. Include any items you wish to have checked, i.e. Probes & cords. There is no charge for evaluation other than shipping. Normal repairs such as re-soldering and transistor replacement start at $95.00 Battery replacement only is $150.00 and unit must be sent in for this repair. No battery packs will be sent out. Probes can no longer be rebuilt, but occasionally may be modified to continue use if the central electrode is the problem, call to discuss 303-794-4069
A couple of quick tips in the field to determine causes of failure. If you suspect the control box is not working, disconnect the probe cord. Switch to Batt position, turn power up only until you can detect movement on the meter. With a flat blade screwdriver or similar tool, short across the two opposing pins on the 3 pin connector. The meter should jump up to a higher reading. If this does not happen the problem is probably in the control box. If it does jump then plug the probe cord in and connect the probe. With a piece of tin foil held in contact with all the electrodes on the body of the probe, the meter should again jump to a higher reading. If this does not happen the problem may be either the probe or cord. A common problem with the probe is a corrosion build up on the electrodes. They should always be kept shiny with light sanding.